Effective Date: 10/03/2025
Medigrow Earth Ventures Pvt Ltd | Kinoko Labs (“we,” “us,” “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and products.
This Privacy Policy is in accordance with:
General Data Protection Regulation (GDPR) (for users in the European Economic Area)
Information Technology Act, 2000 & IT Rules, 2011 (for users in India)
The Digital Personal Data Protection Act, 2023 (DPDP Act, India)
California Consumer Privacy Act (CCPA) (if applicable to users in California)
By accessing our website or using our products/services, you consent to the collection, use, and sharing of your information as described in this policy.
We collect the following types of personal information to enhance your skincare experience:
Identity Data: Name, age, gender, date of birth
Contact Data: Email address, phone number, shipping/billing address
Demographic Data: Location, skin type (oily, dry, combination, sensitive), skin concerns (acne, aging, pigmentation)
Transaction Data: Payment details (processed securely via third-party payment providers)
Account Data: Login credentials, order history, wish list preferences
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, product interactions
Cookies & Tracking Technologies: For personalized recommendations, website analytics, and advertising
For personalized skincare solutions, we may collect health-related information such as allergies, sensitivities, or previous reactions to skincare products. We will only collect this information with your explicit consent.
We process your personal data under the following legal bases:
Purpose — Legal Basis
Order processing & delivery — Contractual necessity
Sending promotional offers & newsletters — Consent (opt-in required)
Customer support & assistance — Legitimate interest
Security & fraud prevention — Legal obligation
If you are in the EEA (European Economic Area), you have the right to withdraw your consent at any time by contacting us.
We use your data for the following purposes:
✅ To personalize skincare recommendations based on age, gender, and skin type
✅ To process your orders, payments, and shipping
✅ To improve our skincare formulations based on customer feedback
✅ To send exclusive offers, beauty tips, and promotions (only if you opt-in)
✅ To analyze customer trends and enhance user experience
✅ To comply with legal requirements and prevent fraudulent transactions
We DO NOT sell your personal information to third parties.
We implement strict data security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:
Data Encryption: Sensitive data is encrypted using SSL (Secure Socket Layer) technology.
Access Control: Limited access to authorized personnel only.
Secure Payments: All payment transactions are processed through PCI-DSS compliant third-party payment gateways.
Regular Audits: We conduct regular security audits to prevent data breaches.
In case of any data breach, we will notify affected users and the appropriate regulatory authorities within 72 hours, as per GDPR & IT Act requirements.
We may share your personal data with the following trusted third parties only when necessary:
Third-Party Partner — Purpose of Sharing
Logistics Providers — Order delivery & tracking
Payment Gateways — Secure payment processing
Marketing Platforms — Email campaigns & promotions
Regulatory Authorities — Legal compliance & fraud prevention
All third parties are contractually bound to keep your data confidential and use it only for the intended purpose.
We use cookies to:
Enhance user experience by remembering preferences
Track website performance (via Google Analytics, Facebook Pixel)
Show personalized skincare recommendations
You can disable cookies via your browser settings, but this may impact website functionality.
If you are a resident of India or the European Union, you have the following rights:
✅ Right to Access: Request a copy of your personal data
✅ Right to Correction: Rectify any inaccurate or incomplete information
✅ Right to Erasure (“Right to Be Forgotten”): Request data deletion
✅ Right to Restrict Processing: Limit how your data is used
✅ Right to Data Portability: Request transfer of your data
✅ Right to Object: Opt out of marketing communications
To exercise these rights, email us at [Insert official email].
We retain your data only for as long as necessary:
Data Type — Retention Period
Order history & transactions — 5 years (as per Indian tax laws)
Marketing data — Until you opt-out
User accounts — Until deleted by the user
Upon request, we will securely delete or anonymize your data unless retention is required for legal purposes.
Our website may contain links to third-party websites (e.g., social media, partner brands). We are not responsible for their privacy practices, so we advise reviewing their policies before sharing any information.
As per Section 79 of the IT Act, 2000, and the GDPR Article 27, we have appointed a Grievance Officer for handling privacy concerns:
Medigrow Earth Ventures Pvt Ltd | Kinoko Labs
Grievance Officer: Vishal Pravin Chheda
Address: Office No 7 – 17, Landscape Shire, Caranzalem, Goa, Pin Code: 403002
📧 Email: care@kinokolabs.co
📞 Phone: +91 9209988224
⏰ Working Hours: Mon to Sat (10:00 AM – 6:00 PM)
If you believe any information we hold about you is incorrect or incomplete, please contact us and we will take prompt action.
We may update this Privacy Policy at any time. If we make significant changes, we will notify you via email or through a notice on our website.
